Refund policy

Return & Refund Policy

Last updated: [Insert Date]

Thank you for shopping with us. We want you to be satisfied with your purchase.

1. Returns

You have 15 days from the date of delivery to request a return.

To be eligible for a return:

  • The item must be unused and in its original condition

  • The item must be in its original packaging

  • You must provide proof of purchase (order number or receipt)

2. Non-Returnable Items

The following items cannot be returned:

  • Perishable goods

  • Personal care items (e.g., beauty products)

  • Customized or personalized products

  • Gift cards

  • Clearance or final sale items

3. Return Process

To start a return:

  1. Contact us at petnverse@gmail.com with your order number

  2. We will provide return instructions and the return address

  3. Ship the item back using a trackable shipping method

Note: Customers are responsible for return shipping costs unless the item is defective or incorrect.

4. Damaged or Incorrect Items

If you receive a damaged, defective, or wrong item:

  • Contact us within 7 days of delivery

  • Provide clear photos of the issue

We will offer:

  • A replacement, or

  • A full refund (including shipping if applicable)

5. Refunds

Once we receive and inspect your return:

  • We will notify you of approval or rejection

  • Approved refunds will be processed within 5–10 business days

  • Refunds will be issued to your original payment method

6. Late or Missing Refunds

If you haven’t received your refund:

  • Check your bank account again

  • Contact your payment provider (processing time may vary)

  • If still unresolved, contact us at petnverse@gmail.com

7. Order Cancellations

  • Orders can be canceled within 12 hours of placing them

  • After this time, orders may already be processed or shipped

8. Exchanges

We only replace items if they are defective or damaged.
Contact us to request an exchange.

9. Contact Us

If you have any questions about returns or refunds, contact us:

Email: petnverse@gmail.com
Address: 1070 Montgomery Road, Unit 880 Altamonte Springs, FL. US 32714

By making a purchase from our store, you agree to this Return & Refund Policy.