Shipping Policy

Last updated: 08-04-2026

Thank you for shopping with us. Below are the terms and conditions that make up our Shipping Policy.

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1. Order Processing Time

• All orders are processed within 1–3 business days

• Orders are not shipped or delivered on weekends or holidays

• If we experience a high volume of orders, processing may be delayed

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2. Shipping Time & Delivery Estimates

• United States: 7–15 business days

• International: 10–20 business days

Note: Delivery times are estimates and may vary due to factors beyond our control (e.g., customs delays, carrier issues).

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3. Shipping Costs

• Shipping charges are calculated at checkout

• Free shipping may be offered on selected products or promotions

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4. Order Tracking

• Once your order has shipped, you will receive a tracking number via email

• Tracking information may take a few days to update

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5. Delays & Issues

We are not responsible for shipping delays caused by:

• Incorrect shipping addresses

• Customs clearance procedures

• Natural events or carrier disruptions

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6. Lost or Stolen Packages

• We are not responsible for lost or stolen packages marked as “delivered”

• Please contact your local carrier or shipping provider for assistance

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7. Incorrect Address

• Customers must provide accurate shipping details

• If an incorrect address is provided, we may not be able to offer a refund or replacement

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8. Damaged Items

If your order arrives damaged:

• Contact us within 7 days of delivery

• Provide photos as proof

We will arrange a replacement or refund if eligible.

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9. Contact Us

If you have any questions about your order or shipping, contact us:

Email: petnverse@gmail.com
Address: 1070 Montgomery Road, Unit 880 Altamonte Springs, FL. US 32714

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By placing an order, you agree to this Shipping Policy.